Naisol Energy Privacy Policy

Effective Date: 16 September 2026

1. Introduction

Naisol Energy ("Naisol Energy", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Naisol Energy collects, uses, stores, protects and otherwise processes personal information when you interact with us through our website, social-media platforms, advertisements, lead-generation forms, WhatsApp, telephone, email, or when you request or purchase our products and services.

We process personal information in accordance with applicable Kenyan data-protection laws, including the Data Protection Act, 2019 and applicable regulations. Kenya's data-protection framework requires personal information to be processed lawfully, fairly and transparently and for specified, legitimate purposes.

This Privacy Policy should be read together with any specific privacy notice or consent statement presented to you when we collect your information.

2. Who We Are

Business Name: Naisol Energy
Business Location: Nairobi, Kenya
Email: info@naisolenergy.com
Phone: +254 710 113 472
Website: naisolenergy.com

Naisol Energy determines how personal information collected directly by us is used for the purposes described in this Privacy Policy.

For privacy-related questions, requests or concerns, contact us at:

info@naisolenergy.com

3. Personal Information We Collect

Depending on how you interact with Naisol Energy, we may collect:

• Full name

• Telephone or mobile number

• Email address

• Physical or project location

• Home, property or business information relevant to providing our services

• Energy consumption information

• Energy requirements and preferences

• Information provided when requesting a quotation or site assessment

• Information submitted through website forms

• Information submitted through TikTok, Facebook, Instagram or other lead-generation forms

• Information contained in communications with us through WhatsApp, email, telephone or other channels

• Information relating to products or services you purchase or enquire about

• Project, installation, maintenance and warranty information

• Website usage and technical information where cookies, analytics or similar technologies are enabled

We aim to collect only information that is reasonably necessary for the purpose for which it is being processed.

4. How We Collect Personal Information

We may collect information directly from you when you:

• Visit or use our website

• Complete a contact, enquiry or quotation form

• Request a quotation

• Request a site assessment

• Contact us by telephone

• Contact us through WhatsApp

• Contact us by email

• Submit a TikTok Lead Generation form

• Submit a Facebook or Instagram lead form

• Interact with our social-media accounts

• Purchase or enquire about our products and services

• Communicate with us regarding an existing or potential project

We may also receive information from digital platforms when you voluntarily submit your information through their advertising or lead-generation tools.

5. Website Forms

When you submit information through a Naisol Energy website form, we may collect information such as your:

• Name

• Telephone number

• Email address

• Location

• Energy requirements

• Property or project information

• Other information requested by the particular form

We use this information to respond to your enquiry, provide quotations, arrange consultations or site assessments, recommend appropriate energy solutions, and otherwise provide the service you have requested.

6. How We Use Your Personal Information

We may use personal information to:

• Respond to enquiries

• Contact you regarding products or services you have requested

• Prepare quotations and proposals

• Conduct site assessments

• Design and recommend energy solutions

• Provide installation, maintenance and related services

• Communicate with you about an existing project

• Provide customer support

• Process payments and maintain business records

• Manage warranties and after-sales service

• Improve our products and services

• Manage our website and digital services

• Measure and improve advertising performance where applicable

• Prevent fraud, misuse or unauthorized activity

• Comply with legal and regulatory requirements

• Resolve disputes

• Send relevant marketing communications where permitted by law

We will not use your personal information for an unrelated purpose without an appropriate lawful basis.

7. Lawful Basis for Processing

Depending on the circumstances, Naisol Energy may process personal information on the following lawful bases:

Consent

Where you voluntarily provide information through a lead-generation form or consent to receive particular marketing communications, we may rely on your consent.

Pre-contractual steps

Where you request a quotation, consultation, site assessment or other information before entering into a contract with us, processing may be necessary to take steps at your request before entering into a contract.

Contract

Where you purchase our products or services, we may process information necessary to perform the contract and provide the agreed services.

Legal obligation

We may process and retain information where required to comply with applicable legal, tax, accounting, regulatory or other obligations.

Legitimate interests

Where permitted by applicable law, we may process information for legitimate business purposes, provided those interests do not override your applicable rights and freedoms.

These are among the lawful bases recognized under Kenya's data-protection framework.

8. Marketing Communications

Where permitted by applicable law, Naisol Energy may use your contact information to send information about our products, services, offers, educational content or other relevant communications.

You may object to direct marketing at any time.

To stop marketing communications, contact:

info@naisolenergy.com

using the subject line:

REMOVE FROM MARKETING

Where technically available, you may also use an unsubscribe or opt-out mechanism contained in a marketing communication.

We will process a valid marketing opt-out request within a reasonable period.

9. TikTok Lead Generation

Naisol Energy may use TikTok Lead Generation to collect enquiries from people interested in our products and services.

When you submit information through a Naisol Energy TikTok Lead Generation form, the information you provide may be received and processed by Naisol Energy for the purposes described in this Privacy Policy.

TikTok also processes information collected through its Lead Generation service under its own terms and privacy practices.

TikTok states that, for Lead Ads, TikTok and the advertiser are both data controllers and that TikTok may independently process information submitted through Lead Ads under its Lead Generation Terms, including for purposes such as prefilling future Instant Forms. TikTok also requires advertisers to provide a privacy-policy link in the Instant Form.

You should therefore review both this Privacy Policy and TikTok's applicable privacy information when submitting information through a TikTok lead form.

10. Other Social-Media and Advertising Platforms

Naisol Energy may use advertising and lead-generation services provided by platforms including:

• TikTok

• Meta/Facebook

• Instagram

• Google

• Other advertising or analytics providers that we may use from time to time

Where you submit information directly through a third-party platform, that platform may separately process your information according to its own privacy policy and terms.

11. WhatsApp

Naisol Energy may use WhatsApp to communicate with customers and prospective customers.

Information you provide through WhatsApp may include your name, telephone number, project information, photographs, documents, messages and other information you voluntarily send to us.

WhatsApp is operated by a third party and may process information according to its own terms and privacy policies.

We use information received through WhatsApp to respond to enquiries, provide quotations, coordinate projects, provide support and communicate with customers.

12. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• Naisol Energy employees and authorized representatives

• Technical personnel involved in delivering a project

• Contractors or subcontractors involved in providing services

• Technology and hosting providers

• Communication and customer-service providers

• Advertising and lead-generation platforms

• Professional advisers

• Payment or financial service providers where applicable

• Government authorities, regulators or law-enforcement agencies where required by law

Where appropriate, we take reasonable steps to ensure that third parties processing personal information on our behalf maintain appropriate safeguards.

13. International Data Transfers

Some technology, advertising, communication or hosting providers used by Naisol Energy may process information outside Kenya.

Where personal information is transferred outside Kenya, Naisol Energy will take appropriate measures required by applicable Kenyan data-protection law concerning such transfers.

Kenyan data-protection principles place conditions on transfers of personal information outside Kenya, including requirements concerning appropriate safeguards or applicable consent.

14. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies for website functionality, analytics, advertising measurement, conversion tracking and marketing.

Depending on the technologies actually enabled on our website, these may include:

• TikTok Pixel

• TikTok Events API

• Meta Pixel

• Google Analytics

• Google Tag Manager

• Other analytics, advertising or measurement technologies

The specific technologies in use may change as we add, remove or update website and advertising services.

Where applicable law requires consent for a particular cookie or tracking technology, we will seek the appropriate consent.

Where advertising or analytics technologies are used, they may collect information such as browser or device information, IP address, page visits, clicks, conversions, timestamps and other website interaction information, depending on the technology and its configuration.

Where information such as email addresses or telephone numbers is used for advertising matching or measurement, Naisol Energy will apply appropriate safeguards and lawful processing requirements.

15. Data Security

Naisol Energy takes reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Misuse

• Alteration

• Destruction

Access to personal information is restricted to people who reasonably require it for legitimate business purposes.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

16. Data Breaches

If Naisol Energy becomes aware of a personal-data breach, we will assess the breach and take appropriate steps in accordance with applicable Kenyan law.

Where notification to the Office of the Data Protection Commissioner is legally required, Naisol Energy will make the required notification within the applicable statutory period, including the applicable 72-hour period for reportable breaches.

Where required, we will also notify affected individuals, particularly where the breach presents a real risk of harm.

The ODPC currently provides a specific data-breach reporting process under Section 43 of the Data Protection Act.

17. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where a longer period is required or permitted by law.

Our retention approach may include:

Prospective leads

Information relating to an enquiry that does not result in a customer relationship may generally be retained for up to 24 months after the last meaningful interaction, after which it will be reviewed for deletion or anonymization unless there is a lawful reason to retain it longer.

Customer and project records

Customer, quotation, installation, maintenance and warranty information may be retained for the duration of the customer relationship and applicable warranty, contractual, legal or dispute-resolution periods.

Financial and tax records

Financial and accounting information will be retained for the period required by applicable Kenyan tax and accounting requirements.

Legal matters

Information relevant to an actual or anticipated dispute, investigation or legal claim may be retained until the matter has been resolved and applicable retention requirements have expired.

We periodically review retained personal information and take reasonable steps to delete, destroy or anonymize information that is no longer required.

Kenyan data-protection principles require personal data to be retained in identifiable form for no longer than necessary for the purposes for which it was collected.

18. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal information is being processed

• Request access to your personal information

• Request correction of inaccurate or misleading information

• Request deletion or erasure of certain personal information

• Object to certain processing

• Request restriction of certain processing

• Request portability of personal information where applicable

• Withdraw consent where processing is based on consent

• Exercise other rights provided under applicable Kenyan data-protection law

The ODPC identifies rights including being informed, access, rectification, erasure, portability, objection and restriction.

19. How to Exercise Your Rights

To exercise a data-protection right or make a privacy request, contact:

Naisol Energy
Email: info@naisolenergy.com
Phone: +254 710 113 472

Please provide sufficient information for us to understand and process your request.

We may need to verify your identity before providing information or making changes in order to protect against unauthorized access.

20. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw that consent by contacting us at:

info@naisolenergy.com

Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

Where another lawful basis permits us to continue processing your information, we may continue processing for that specific purpose.

21. Children's Information

Naisol Energy's products, services and marketing activities are not directed at children under 18 years of age.

We do not knowingly collect personal information from children through our website or lead-generation campaigns.

If we become aware that personal information belonging to a child has been collected improperly, we will take appropriate steps in accordance with applicable law.

22. Complaints to the Office of the Data Protection Commissioner

If you have concerns about how Naisol Energy processes your personal information, we encourage you to contact us first:

info@naisolenergy.com

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your data-protection rights have been infringed.

The ODPC provides a formal mechanism for lodging data-protection complaints.

Office of the Data Protection Commissioner (ODPC)
Email: info@odpc.go.ke
Telephone: 020 780 1800 / 0796 954 269 / 0752 896 867
Location: Nairobi, Kenya

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy.

We encourage you to review this page periodically.

24. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or your data-protection rights, contact us:

Naisol Energy
Email: info@naisolenergy.com
Phone: +254 710 113 472
Business Location: Nairobi, Kenya
Website: naisolenergy.com